Week 4

Q1

A customer centric web site is mean, the web site include all the information a customer would like. And that is centered around customer wants and needs. For example, customer want to go a web site to buy a T-shirt, the customer want to know the size, color or the cost of shipping or delivery time, the customer want to find out these information from the web site. But this is hard to show all the information the customer want to know, it is because every customer have different needs. The other reason is it will take a lot of time and money to make a great website. For a business it’s hard to know what its customers’ needs and wants. Customers want a quick and stress free process when navigating a web site. If this process is not this, the customer will become frustrated and will leave the website.

Q2
Web presence is mean, a web site of an individual, company or organisation on the internet, any one can have a look or use their website.  for example: Google is a highly visited and well-development website, so Google is a high web presence, there are some highly web presence, such as, eBay  gumtree, yahoo, and etc. An web site is very simple, not useful or no one know the site that will a low web presence.

It is because, there are a lot of customers like via internet to shopping, actually that is a tend, nowadays every one can use a lots of way to go to the web site anytime, is means people can use the internet to shopping all the time and every where. This is the reason why the company need an existence on the site every second, there are some customer want to have more information about the products or have some complain  and feedback to provide , so the firms need more concerned on the site than operate in the physical world.

Q3

I find a web page which ‘does not suck’ called Roanoke Doesn’t Suck: http://roanokedoesntsuck.com/default.html. The site posts fliers promoting businesses, churches and various organizations, and features photos of several business owners. It is well designed and has blog and local event to be searched. At the home page, customers can search the products they want.
Features that make a website 'not suck' are things like not having unnecessary information, is direct and clear what the website is about, looks professional and 'neat', is easily accessible from all types of technology (new & old), not having to register to look at the site/page, not having pop-ups and a site needs to have clear instructions on how to use the web page. A good site that i found is simply google, it follows all the examples i gave plus many other cool features, but my favourite feature is that it is just simple to use.