Week 7

1) The cyber twin is a good and clever idea, but it does have many flaws. in my opinion, i will prefer speak and learn by lecturer in lecture than have a cyber twin to teach us thought the internet, because if i have a question i can ask the lecturer after the class and i think people to explain is more clear than cyber twin.

2) The Turing test, tests a machine’s ability to exhibit intelligent behaviour. A human judge engages in a natural language conversation with one human and one machine, each of which tries to appear human. All participants are separated from one another. If the judge cannot reliably tell the machine from the human, the machine is said to have passed the test. In order to test the machine’s intelligence rather than its ability to render words into audio, the conversation is limited to a text-only channel such as computer keyboard and screen. (Wikipedia, 2011).  
The Turing test is argued against as the digital computer itself does not possess intelligence. Computers are programmable which possess memory, they do not have the ability to think for themselves, computers are told what to do at the command of the operator. Computers are not things that can respond to changes in the external environment without being programmed in some way to do so, therefore computers are not the kinds of things that can be intelligent.   
Stanford Encyclopedia of Philosophy, 2011.
Stanford Encyclopedia of Philosophy. (2011). The Turing Test. Retrieved May 6, 2013, from http://plato.stanford.edu/entries/turing-test/#ChiRoo
Wikipedia. (2011). Turing test. Retrieved May 6, 2013, fromhttp://en.wikipedia.org/wiki/Turing_test

3) There are many different categories concerning agents. Such categories are:
Mobile agents
Distributed agents
Autonomous agents
Intelligent agents
Fuzzy agents
When discussing whether or not a virtual agent can succeed in delivering high quality customer service over the web, there are a few different things to consider. The internet has many virtual agents. Such companies as Google have agents which when a user/customer put in a word or question into the search engine the agent gives a reply with similar websites relating. This can be successful but also frustrating in my experience. When putting in a word of phrase into the search engine the response is not necessarily correct and might not even be completely relevant. In such cases as Google and other search engines which require agents this demonstrates not always does the agent give high quality customer service. The agent ideally gives the best customer service it can but does not always give the customer what they ideally want (Rappa, 2005).

Rappa,M.(2005) Automata. Retrieved May 6, 2013 from:
http://digitalenterprise.org/transcripts/automata_tr.html